Riot Games
Connecting
Data Centers &
Increasing
Response
Time
Cartisien provided an elegant solution that reduced incident response time to nothing.
We have created a convenient centralized web service that provides a comprehensive overview of user data and allows for easy management of user accounts and permissions in the database environment. This eliminates the need for manual logins to individual servers.
Previously, Riot Games faced difficulties managing user permission data because they lacked an efficient system despite having multiple database servers.
Managing numerous servers can be daunting, mainly when situated across the globe. It is vital to monitor all of them to ensure their smooth operation closely.
130
1
1m15s
Data centers used by Riot Games
Central access point for DevOps
Average response time to an incident
What we did together
- Website audit
- Current user journey map
- Persona-based messaging framework
- Business objectives and KPIs
- Product roadmap
- Product vision
- Technology recommendations
- UX friction
- Experience gaps
- User patterns
- Conceptual designs
- Experience journey and architecture
- Product roadmap
- Prioritization matrix
- Created e-commerce features and functionality
- Increased speed and reduced latency issues
Overview of Work
Cartisien jumped in to find where users hit roadblocks throughout the purchase process.
To better understand the user experience, we conducted an extensive site audit that revealed several opportunities for improvement, including slow page load times, limited mobile capabilities, and a less-than-ideal front-end application that led to high cart abandonment rates. Based on those insights, we determined the company didn’t need to create a new platform from scratch but rather find ways to optimize and build on its existing e-commerce platform.
Along with the technical improvements, we added several features, such as product ratings, reviews, and self-serve order status, to help customers feel more confident in their purchasing decision.
The Result
We find great satisfaction in creating an expertly crafted web-based platform with a customized REST API, enabling our clients to manage their business operations effectively. The following year Riot Games tripled its annual gaming sales.
Are you ready to build trust through better design?
(CONTACT)
Cartisien LLC
141 Traction Street
Greenville, SC 29611
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